When you make a purchase from our website, you’re agreeing to the following terms. Please read them carefully before completing your order.
Digital Products and Services Offered:
At We Are Global Travellers, we offer a variety of digital products, which include:
- Travel prints
- Google Map Legends
- Ebooks
- PDFs
Please note that no physical products will be shipped. All purchases are digital downloads.
Licensing & Usage Terms
Upon purchasing a digital product, you are granted a Standard License to access the digital files for limited personal use only. This means:
- You may use the files for personal projects, print them for personal use, or view them on your devices.
- You may not use the files for any commercial purposes, including but not limited to using them for websites, apps, e-publications, or in any other capacity that generates revenue.
- The files may not be resold, redistributed, or included in any end product for resale or distribution.
- You may not modify, alter, or create derivative works from the files.
Copyright & Restrictions:
All digital products are protected by copyright law. Under no circumstances are the licensed files to be sold, given away, or transferred to third parties.
Infringing on the above terms will result in legal action. You must treat the files as confidential and take reasonable care to avoid unauthorized distribution.
Returns and Refund Policy
Due to the nature of digital products (instant download and non-tangible), we do not accept returns or offer refunds on any digital products once they have been purchased. This is in accordance with UK and EU distance selling regulations, which exclude digital goods from standard return policies once the download has been completed.
Exceptions to this Policy:
Refunds or exchanges may be considered in the following rare circumstances:
- Technical Issues: If you encounter a problem with your download (e.g., corrupted file or issues with access), please contact us immediately. We will assist in providing a corrected version of the file or ensure that your purchase is resolved.
- Incorrect Product Delivered: If you’ve received the wrong product, please notify us within 7 days of purchase so we can provide you with the correct files.
To request assistance under these exceptions, please follow the instructions below.
How to Request a Refund or Exchange:
If you believe you are eligible for a refund or exchange, please follow these steps:
- Contact Us: Email us at [email protected] within 7 days of purchase. In your email, provide:
- Your order number.
- A brief description of the issue.
- Screenshots or other evidence, if applicable (e.g., error messages, issues with file download).
- Assessment: Once we receive your request, we will assess the situation and get back to you within 3 business days with a resolution. If we determine the issue is eligible for a refund or exchange, we will process your request accordingly.
Processing Times:
- Refunds (if applicable) will be processed within 5-7 business days.
- If a product exchange is needed, we will send the correct product files within 3 business days.
General Terms:
- Payment Methods: We accept all major credit cards and PayPal for digital product purchases.
- Security: All transactions are processed securely through encrypted payment gateways.
- Age Restrictions: You must be at least 18 years old to make a purchase on this website.
- Changes to Terms: We reserve the right to update or change these terms at any time. Any changes will be posted on this page, with an updated “Last Revised” date at the top.
Contact Us:
If you have any questions or need assistance with your order, please don’t hesitate to reach out to us at [email protected]. We are always happy to help!
Please respect our digital products, the time and effort that went into creating them, and our terms of use. We are confident you’ll enjoy your purchases, but if you have any questions or issues, we’re here to assist you.
Thank you for supporting our work and happy travels!